Voxi Review – Which?

Before you sign up for a new phone offer, read our Voxi review to see how it fared in our regular mobile phone satisfaction survey.

How good is Voxi?

We spoke to over 3,305 real customers from 16 of the biggest phone providers, including EE, O2, Vodafone and Three. They told us exactly what they thought of their phone company, from the customer service they offer to the value for money they get.

In this detailed Voxi review, we are going to:

  • Give you a full breakdown of how your customers rated you for key factors, including customer service, value for money, and incentives.
  • report quotes from real Voxi mobile customers about their experiences.
  • tell you if it’s a Which? recommended provider.

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Voxi Customer Satisfaction Survey Results:

Table Notes: Results based on an online survey of 3,305 members of the public in January and February 2022.

What network does Voxi use?

Voxi uses the Vodafone network. Voxi is a ‘virtual’ provider, which means that it uses the infrastructure of another provider, in this case Vodafone. It offers 3G, 4G and 5G coverage.

How good is Voxi mobile coverage?

You can check coverage where you live using our free interactive mobile network coverage map. Simply enter your postal code on the map and it will indicate the quality of the Vodafone signal in your area, as well as compare it with the rest of the providers.

Voxi offers and incentives

Voxi offers a wide range of phone contracts and Sim-only deals. Cancel anytime Sim-only deals start from £10 a month, giving you 15GB of unlimited data, talk and text.

All offers receive Voxi’s main incentive: endless social networks. While using certain applications, such as Facebook, Instagram, Whatsapp. Snapchat and Twitter will not consume your data allowance. However, this does not include making and receiving voice and video calls.

Plans with 30 GB of data or more also include endless video. This means when you watch videos on streaming services like Youtube, Netflix, Amazon Prime and Tiktok without using any data.

EU roaming at no extra cost is included in all plans, though unlimited video and social media aren’t available and there’s a fair usage limit of 20GB. Voxi runs a scheme called Voxi For Now, which offers endless data, calls and texts for £10 a month, to people claiming certain government benefits. This plan would typically cost £35 per month. Anyone claiming Job Search Allowance, Disability Allowance, Personal Self Pay, Employment and Support Allowance, or Employment-Based Universal Credit is eligible. There is no need to sign a contract and the plan can be paused or canceled at any time.

Compare the best deals only for Voxi Sim and see how much you could save.

Voxi stores

Launched as a network targeting younger internet-centric generations, Voxi doesn’t have much of a physical presence, like stores. If you need help or advice, Voxi does not have a call center but you can live chat with their social media and website teams to resolve any issues.

Find out how other providers fared in our guide to the best and worst mobile networks.

Recommendations you can trust

Which? is independent: we work for you, the consumer, so you can be sure that our recommendations are only influenced by the results of our tests and surveys. We are not influenced by third parties and do not accept gifts from product manufacturers or retailers. We buy all the products we test ourselves, so our tips help you make the right decision the first time and avoid costly mistakes.

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