The Secret to Saving Money Your Internet and Cable Provider Doesn’t Want You to Know

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When you’re driving, spotty cell coverage is a drag. Music, GPS and calls just don’t work. Here is a quick guide to improve your service no matter where the road takes you.

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If you’re heading on a long trip, spending time in a vacation home, or away, here’s a smart way to save money: Pause your cable and Internet. Yes, you can and retain many of the benefits of your service.

Here’s why to cancel It is not your best option

When you’re going on a long trip, there’s no reason to pay for Internet service at home. You might think cancel and reactivate is the way to go. That is a bad idea.

  • You will often be faced with a cancellation fee.
  • Canceling your service is frustrating and takes time. You’re likely to be bombarded with questions about why you’re canceling and offers to keep you. And once you’re done with everything, you’ll need to take some time to return the equipment to your supplier.
  • You’ll often pay an activation fee to reactivate your old service or sign up for a new one.
  • Resuming service also takes time. You will need to set up your plan, payment and equipment.

The good news is that many ISPs and cable/satellite providers allow you to pause their service, which is much more convenient.

Below, I’ve gathered information on some of the largest providers in the country. If you don’t see theirs, check their website or give them a call.

Young friends relaxing on the sofa in the living room and watching movies on television

Young friends relaxing on the sofa in the living room and watching movies on television

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Comcast Xfinity

by Xfinity Seasonal Convenience Plan allows you to put your TV, Internet, and voice services on hold while you’re away. You keep your device, phone number and email address, which you can still access while you wait.

If you upgrade to Seasonal Internet Access, you’ll also be able to control your smart devices at home while you’re away. There’s no reconnection fee and you won’t need a service call when you return.

Xfinity charges $8 per month to pause your TV, Internet, or voice services. If you want to keep your internet, seasonal internet access is $29.95. The amount of time you can activate the Seasonal Convenience Plan varies by region, from three to nine months.

Travel Pro Tip: How to Skip the Line at the Airport for Free

card spectrum

If you use Spectrum, use the seasonal status option to suspend TV, Internet and voice services for a monthly fee. You can do this for two to nine months.

You keep your phone number, email address, voicemail, Spectrum receiver, and other TV, Internet, or voice equipment. You will still be able to access your account to pay your bill online and check email, voicemail and account status, but you will not have Internet access for the duration of your seasonal status. Your services will resume without a technician visit when you return home.

You will need to provide a forwarding address for billing purposes or sign up for AutoPay to sign up for seasonal status. You can place your account in seasonal status once every 12 months.

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by cox Season Program allows you to pause your services and keep your entire team from $9.99 per month. There is no reconnection fee or technical visit needed to get it back up and running like the other options.

You can pause your services for a minimum of 30 days and a maximum of nine consecutive months. You can schedule up to two holds per year, with a 30-day break between breaks.


AT&T vacation retention allows you to pause your internet, phone, or U-verse TV service. If you put all three on hold, you’ll still have access to your email IDs to use the AT&T Wi-Fi network while you’re away. You’ll keep your number and be able to receive calls and access voicemail.

AT&T charges $7 a month for each service you put on hold. You can use Vacation Hold twice a year for two to nine months.

FILE - In this Oct. 24, 2016, file photo, the AT&T logo is placed above one of its retail stores in New York.

FILE – In this Oct. 24, 2016, file photo, the AT&T logo is placed above one of its retail stores in New York.
(Copyright 2016 The Associated Press. All rights reserved.)

An Important Safety Warning

If you have a home security camera or other connected surveillance devices at home, make sure you can access them before putting your account on hold. Some plans have this option, while others do not. Check with your ISP to make sure your home is protected while you’re away.

Hit the road? Here are some smart steps to protect your home from intruders..

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