IT Priorities for 2022: End User Computing

Although the pandemic has helped drive PC sales, IT departments must now look to the future of work and how end-user computing will enable employees to remain productive, regardless of whether they’re working in an office or at home. .

At the start of the global Covid-19 crisis, PC manufacturers struggled to keep up with the demand for new devices. Families needed computers for homeschooling, while office workers needed laptops to work from home. In addition to this, the semiconductor industry experienced a worldwide shortage of chips.

The TechTarget/Computer Weekly IT Priorities for 2022 The survey found that in response to the pandemic, 40% of the 158 IT professionals surveyed say they have made digital workplaces, including end-user computing, a priority. As remote work places greater emphasis on understanding how to ensure staff can work effectively from home, one-fifth of IT professionals surveyed say they have also achieved IT asset management is a priority.

But the latest PC market share data from Gartner shows that the successful implementation of Covid-19 vaccination programs and chip shortages have contributed to a decline in PC sales. Discussing the shift in demand, Mikako Kitagawa, research director at Gartner, said: “Demand for business PCs remained strong, driven by economic recovery in key regions and the return of some workers to the office.

“However, business PC growth was concentrated in the desktop segment as semiconductor shortages continued to limit laptop shipments. This component shortage is expected to persist into the first half of 2022.”

Despite these shortcomings, a mobile device upgrade in 2022, encompassing smartphones, tablets and laptops, is the fourth most popular project among IT professionals who participated in the TechTarget/Computer Weekly IT Priorities for 2022 poll.

The availability of Windows 11 it’s likely to be part of the decision-making process as IT departments look to upgrade their desktops and laptops. As Computer Weekly previously reported, older devices that lack a TPM 2.0 cryptographic module are not compatible with Windows 11. Although the end of support date for Windows 10 is October 14, 2025, IT departments will need to make sure that your current state of PC meets the minimum specification for the new version of Windows, which will drive purchase decisions.

From a desktop IT management perspective, Windows 11 is a similar beast to Windows 10. In a recent blog postDale Vile, founder of analyst group Freeform Dynamics, wrote: “Microsoft quietly dismisses the notion of a lighter, simpler desktop OS option, the fanfare around Windows 11 indicates a doubling down on the status quo. This means more of the same, and administrators, security teams and financial managers who continue to live with the costs and distractions associated with complexity.”

But while Windows 11 requires IT end-user computing management processes similar to Windows 10, the pandemic has caused an explosion in the use of video conferencing, unified communications, and enterprise social networking tools. Delivering team collaboration is a top priority for IT decision makers, and the PC industry has recognized that tools to support collaboration are a key aspect of desktop productivity, which means new laptops now They’re packed with features like enhanced noise-canceling microphones and webcams. .

Canalys Research Analyst Trang Pham said: “While Western Europe has been ahead of most of its peers in operational digitization, especially when it comes to hybrid working, there is a definite need for faster, better-performing devices. specifications, as companies are looking not only to protect themselves from future disruptions, but also to start looking seriously at their ESG [environmental, social and corporate governance] goals.”

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